Terms of service
Welcome to Pencilashan. By accessing or purchasing from pencilashan.com, you agree to these Terms & Conditions.
Products
All products are handcrafted or produced in limited quantities. Minor variations in color, texture, paint finish, or details are normal and make each piece unique.
Product photos are for reference. Colors may vary slightly due to screen settings.
Orders
Orders are subject to acceptance and availability.
We reserve the right to cancel or refuse any order due to pricing errors, suspected fraud, or product unavailability.
Pricing
All prices are shown in the selected currency and may change without prior notice.
Applicable taxes, customs duties, and import charges are the responsibility of the customer unless stated otherwise.
Intellectual Property
All artwork, product designs, branding, logos, photographs, illustrations, and website content are the intellectual property of Pencilashan unless otherwise stated.
They may not be copied, reproduced, or distributed without written permission.
Fan-Inspired Collectibles
Some products are inspired by popular culture, cinema, folklore, or historical references.
These are artistic tribute creations and are not official licensed merchandise unless explicitly stated.
Limitation of Liability
Pencilashan shall not be liable for indirect, incidental, or consequential damages arising from the use of our products or website.
Shipping Policy
We ship worldwide from the United Arab Emirates.
Estimated delivery times vary by destination and customs clearance.
Customers are responsible for any customs duties or import taxes charged by their country.
Shipping delays caused by customs, weather, or courier services are outside our control.
Return & Refund Policy
We want you to love your purchase.
Returns are accepted within 7 days of delivery if the item is:
- Unused
- In original packaging
- In resalable condition
The following items cannot be returned:
- Custom-made products
- Personalized products
- Gift cards
- Digital products
If your item arrives damaged, please contact us within 48 hours of delivery with photos of:
- The product
- Packaging
- Shipping label
Approved refunds will be processed to the original payment method.
Shipping charges are non-refundable unless the error was ours.
Privacy Policy
We collect only the information necessary to process orders, provide customer support, and improve your shopping experience.
Information may include:
- Name
- Address
- Phone number
- Payment details (processed securely by our payment providers)
We do not sell customer information to third parties.
Cancellation Policy
Orders may be cancelled before shipment.
Once shipped, orders cannot be cancelled.
Warranty
Handmade collectibles are decorative display items.
They are not toys and are not intended for rough handling.
Damage caused by misuse, accidents, or improper storage is not covered.
Product Care
- Keep away from prolonged direct sunlight.
- Avoid excessive moisture.
- Clean gently using a soft dry cloth.
- Handle with care.
Age Recommendation
Recommended for ages 14+.
These collectibles may contain small parts and are not suitable for young children.
Contact
Pencilashan
🌐 pencilashan.com