Refund policy
Return & Refund Policy
We want you to love your purchase.
Returns are accepted within 7 days of delivery if the item is:
- Unused
- In original packaging
- In resalable condition
The following items cannot be returned:
- Custom-made products
- Personalized products
- Gift cards
- Digital products
If your item arrives damaged, please contact us within 48 hours of delivery with photos of:
- The product
- Packaging
- Shipping label
Approved refunds will be processed to the original payment method.
Shipping charges are non-refundable unless the error was ours.
Cancellation Policy
Orders may be cancelled before shipment.
Once shipped, orders cannot be cancelled.
Warranty
Handmade collectibles are decorative display items.
They are not toys and are not intended for rough handling.
Damage caused by misuse, accidents, or improper storage is not covered.
Product Care
- Keep away from prolonged direct sunlight.
- Avoid excessive moisture.
- Clean gently using a soft dry cloth.
- Handle with care.
Contact
Pencilashan
🌐 pencilashan.com